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Clarna plans to hire more human workers after AI performance issues.
CEOs believe that AI customer agents produced low quality work for the company.
In 2023, Clarna stopped hiring, increasing dependence on AI.
A Swedish Fintech company is plotting a large recruitment drive to hiring human workers after not working properly by its artificial intelligence (AI) customer agents. Two years ago, Clarna, now the company, later pays loans, by partnered with OpenAI and reducing the headcon to move towards AI to increase efficiency.
CEO Sebstian Ciaemiatcovsky, however, has now admitted that the quality of work done by AI agents was low and the company needed human touch, according to a report, according to a report, according to a report Futurism,
“From the perspective of a brand, from the perspective of a company, I think it is so important that you are clear to your customer that if you want it will always be a human being.”
“Unfortunately it seems that it is a very major assessment factor that you finish while organizing it,” he said.
Clarna stopped hiring perfectly in 2023 as it used AI among her ranks. , Even in December 2024, he claimed that “AI can already do all the things we do, as humans do”. The company said that the AI 700 was working as a customer service agents.
According to the company’s IPO prospectus filed in March, Clarna’s headcut fell from 5,527 full -time employees by the end of December 2022 by the end of December 2022.
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AI is taking jobs
Clarna is not the only company that has hopped to slash jobs on AI Bandwagan. Earlier this month, the notorious cyber security company Crudestrik, responsible for massive global IT outage, announced that it was reducing his workforce by five percent and changing it with AI.
Similarly, the language-learning platform Duoolingo announced that it would “gradually shut down to use contractors who can handle AI”.
The company justified its switch in the approach, saying that it had made similar calls by making big betting on mobile in 2012. In addition to not using contractors now, Duoolingo will use AI to evaluate performance reviews. Additionally, the headcon will be given only when a team cannot automatically automatically make their work automatically.
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